FREQUENTLY ASKED QUESTIONS (FAQ)

How and when can we order?
You have 3 options to order:

  1. Through our website: Choose the "Order" tab and follow the steps.
  2. By phone: 450-656-8195. Consult the "Menu of the week" and give us a call.
  3. By email: commande@jeanbouffe.com. Check out the menu under the "Weekly Menu" tab and write to us.

A new menu is available each week as of Saturday morning. You can order meals from the menu between Saturday and Wednesday until midnight via Internet or by phone.

However, if you forget to order before midnight on Wednesday, you can place an order by email (commande@jeanbouffe.com) or phone (450-656-8195). If there is no answer, leave your order on our answering machine with your name, contact information, meal selection and delivery period and we will notify you if we have enough meals to complete your order.

Note that you must always order in advance since we have no inventory on hand for sale at the counter. Since we only prepare meals that have been ordered, we can guarantee exemplary freshness.

Do you sell products on site?
No. You should always order in advance because we do not keep inventory on hand for sale at the counter. Since we only prepare what has been ordered, we can guarantee exemplary freshness.

Can I order if I am outside of your delivery zone?
Currently, we only deliver in the areas mentioned on our site. However, if you think you are very close to our delivery zones, we may be able to deliver in your area for a small extra fee. Send us your request by emailing your address and contact information (info@jeanbouffe.com), and we will reply with our decision.

What if I missed the deadline to place my order?
If you forget to order before midnight on Wednesday, you can place an order by email (commande@jeanbouffe.com) or by phone 450-656-8195). If there is no answer, leave your order on our answering machine with your name, contact information, meal selection and delivery period and we will notify you if we have enough meals to complete your order.

What if I want to change or cancel an order?
Send us your request by phone or email.

Can I modify meal content by adding more vegetables or asking for less meat, for example?
Unfortunately, this is not possible. All our meals are sold based on standardized recipes.

What methods of payment are accepted?
Four methods of payment are accepted:

  1. Online payment (VISA or MasterCard) when placing your order
  2. In cash at the time of delivery
  3. By check at the time of delivery
  4. With Jean Bouffe gift certificates at the time of delivery

When picking up your order, we accept the above mentioned as well as payment by debit cards (Interac).

Are there any taxes applicable?
There is no tax applicable on our products because our meals are considered food as sold in a grocery store. Therefore, no tax is applicable to our products. However, if delivery charges apply when you order, the amount stated includes GST and QST.

Do you offer gift certificates?
Yes, we offer gift certificates available in increments of $20.00. There are no taxes to be added. This is a perfect gift for a friend who does not have time to prepare meals, or for your sister on maternity leave, or even a co-worker recovering from illness or injury.

How can I receive your menu of the week?
By registering on our website, we give you the option to check a box that allows you to receive our weekly menu by email. Note that if you are already registered, and haven’t checked the box yet, you can edit your profile and choose to receive the menu by email. For those who do not have an email account, we can include a printed version of the following week’s menu with your delivery. Simply make the request.

 
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What are the delivery times?
Your order will be delivered at your convenience either at your home or your office. When ordering, you can select your delivery period from the following choices:
Saturday, from 9 am to 1 pm
Sunday, from 5 pm to 9 pm
Monday, from 9 am to 4 pm
Monday, from 6 pm to 9 pm
Please note that on holidays, our delivery times may vary.

What are the delivery zones?
  1. South Shore: Candiac, La Prairie, Brossard, St-Lambert, Longueuil, St-Hubert, Le Moyne, Greenfield Park, Boucherville, St-Bruno-de-Montarville, Varennes and St-Basil-le-Grand
  2. Montreal Island: Downtown, The Plateau, Outremont, Town of Mount Royal, Côte-des-Neiges and Westmount.
  3. Nun's Island

See maps for details.

Are there any delivery fees?
No, there are no delivery fees. However, you must meet the minimum purchase requirement for free delivery. See the following table for details:

Area City Conditions

South Shore

Candiac
La Prairie
Brossard
St-Lambert
Longueuil
St-Hubert
Le Moyne
Greenfield Park
Boucherville

Free delivery for all orders $40.00 and up.
$5.00 delivery charge if less than $40.00.

South Shore

Varennes
St-Philippe
St-Basil-le-Grand
St-Bruno-de-Montarville

Free delivery for all orders $40.00 and up.
$5.00 delivery charge if less than $40.00.

Montreal

Downtown
The Plateau
Outremont
T.M.R.
Côte-des-Neiges
Westmount
Nun's Island

Free delivery for all orders $40.00 and up.
$5.00 delivery charge if less than $40.00.

Other cities / areas

 

Delivery not available
Pick up your order and save 5% (up to $5.00 off)

Do you deliver on holidays?
When a holiday falls on Monday, the regular Monday deliveries from 9 am to 4 pm are moved to Tuesday from 9 am to 4 pm. All other regular delivery periods generally remain the same. When you place your order on our website, the choice of delivery dates take holidays into account, when applicable.

What are the pick-up times?
You may pick your order up at our kitchen on Saturdays between 8 am to 2 pm, Sundays between 12 pm to 5 pm, and Mondays between 8:30 am and 6 pm. A 5% discount will then be applied, up to a maximum of $5.00.

What are the advantages of picking up my order?
When you pick up an order, you save 5%, up to a maximum of $5.00 off.

Can I change the delivery period after placing my order?
You can notify us of any changes to your delivery before the previously selected delivery period is up, by sending us an email (info@jeanbouffe.com) or by phoning us (450-656-8195). If there is no answer, please leave a message, and we will make the necessary changes if possible.

Can I exceptionally have an order delivered to an address other than the one saved in my profile?
Yes, it is possible to deliver an order to another address. When placing your order online, under the delivery address options, choose "Other temporary address" and fill in the necessary information fields.

 
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Are the preparation methods listed on the dishes when we receive them?
Yes, you will find a detailed preparation method on each dish offered in order to obtain the best possible result. Note that if you're used to cooking, you can take the liberty to heat your meals as you wish, using pots or pans. 

What are the preparation methods?
You will find on each dish, a detailed method of preparation to obtain the best possible result. In general, we suggest reheating meals in a conventional oven rather than in a microwave oven in order to fully enjoy all the flavors. Sauce-based dishes, such as stews, heat up very well in a pot. In addition, during the summer, we offer at least one meal that cooks entirely on the barbecue. On average, allow 25 to 35 minutes in the oven for two-portion meals and 35 to 45 minutes for four-portion meals. For dishes that heat up in a pot, allow between 10 and 20 minutes. Note that ovens do not all heat the same way and that the times suggested are for instructional purposes only.

You will notice that some of our dishes in our menus display a small symbol of a microwave oven: Can also be heated in a microwave oven (very little alteration to the food’s taste and texture) . This symbol indicates that you can reheat the meal in a microwave oven, taking care to set individual portions on separate plates first. Note that you can not put our aluminum or plastic plates in the microwave oven. Using a microwave oven instead of a conventional oven may slightly alter the taste and texture of food, but if you are in a hurry, this option may be adequate. We do not recommend heating your meals in the microwave oven if the symbol is not present because the tastes and textures of food will be greatly altered.

Can we reheat your food in a microwave oven?
This symbol Can also be heated in a microwave oven (very little alteration to the food’s taste and texture) indicates that you can reheat the meal in a microwave oven, taking care to set individual portions on separate plates, in advance. Note that you can not put our aluminum or plastic plates in the microwave oven. Using a microwave oven instead of a conventional oven may slightly alter the taste and texture of food, but if you are in a hurry, this option can be adequate. We do not recommend heating your meals in the microwave oven if the symbol is not present because the tastes and textures of food will be greatly altered.

How can we know the best before date of each meal?
The expiry date is displayed for each product. This information is available from our menus on our website and also on product labels. It is advisable to take note of these dates in order to plan the consumption of your order during the week.

The lifetime of our products depends on the type of meal, the ingredients and the preparation date. We always prepare the dishes to ensure maximum freshness and a long lifetime, without the use of food preservatives.

How are your meals packaged?
In general, our meals are packaged in portions for two or four people in appropriate containers. We mainly use two types of packaging. For dishes that will go in the oven, we use aluminum containers and for sauce-based dishes such as stews, chilis and soups, we use airtight plastic containers. Salads are also sold in plastic containers. Some products may also be packed in oxo-degradable styrofoam containers. In most cases, you will find the two portions in the same container (in the case of a meal for two), and the same goes for meals of four portions.

All plastic and aluminum containers are recyclable and we encourage you to recycle them. In addition, the plastic containers are great for storing food instead of buying other disposable containers. In addition, the plastic containers are great for storing food instead of buying other disposable containers.

We are also proud to use BioxoMC oxo-degradable styrofoam containers. Launched by Cascades, BioxoMC is the first line of containers made of polystyrene foam and totally oxo-degradable. BioxoMC products will oxo-degrade into a fine powder, thus occupying less landfill space, while those made of polystyrene foam usually never disintegrate.

Do you offer frozen products?
No. All our products are sold fresh, not frozen.

Can we freeze your goods for later consumption?
Some meals bear a symbol for freezing: Freezing possible (very little alteration to the food’s taste and texture) . This symbol indicates that you can freeze meals without the taste or texture of the food being altered (or very slightly in some cases). If you freeze a dish that does not display this symbol, the quality of food will be affected, and in some cases it will simply taste wrong, and will not live up to what we want to offer as a product.

In general, we suggest that customers do not freeze their meals upon reception, but rather plan what they will eat during the week taking into account expiration dates so as to eat everything within the time allotted.

To thaw a product that you have previously frozen, it is advisable to leave it in the refrigerator for about 24 hours.

If I have food allergies, can I trust the list of ingredients provided?
Although we do everything to offer the best products and services, it is impossible to account for allergies and other specific requirements of everyone because we standardize our recipes and methods. It is therefore not possible to make a recipe specifically according to allergies of a client.

Jean Bouffe always provides the ingredient’s list on its website, so you have the necessary information to make your order according to your food allergies and intolerances. We therefore ask you to check the ingredients before you make your order. Accordingly, the fact that you inform us of your food allergies does not guarantee that your order will be free of these ingredients.

Moreover, although we are very careful when handling food and work tools, there is always a risk of cross contamination as in all similar food production plants. We leave you the responsibility to assess the level of risks before placing your orders.

We invite you to contact us with any questions about this topic.

 
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Are you a company that cares about the environment?
At Jean Bouffe, we care about the environment. That is why we are committed to enforcing good environmental practices everyday. Our products are delivered in recyclable or oxo-degradable containers and we provide 100% biodegradable bags for pickups. We buy local produce and print as little as possible. We only use biodegradable cleaning products and dish-soap. We recycle all packaging material that we receive from our suppliers and reuse our coolers as much as possible for deliveries. The next step is composting, once compost collection will be offered in St-Hubert. We are proud of our green practices especially since the restaurant industry is not known for being ecologically responsible...

Do you accept plastic or aluminum containers for reuse?
For hygiene and sanitary reasons, unfortunately we can not reuse our aluminium or plastic containers. However, we encourage you to do so, instead of always buying new plastic containers. Otherwise, you can recycle them.

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Why choose Jean Bouffe?
Jean Bouffe offers fresh, tasty, healthy meals that are available in family portions for 2 or 4 people. Prices are reasonable, the portions are realistic, the preparation is simple, the food is excellent and everything is delivered to your home or office. A wide variety of menus is offered each week. It’s just good home cooking!

Do you have a satisfaction guaranteed policy?
Jean Bouffe offers all its customers a total satisfaction guarantee on all its products. Know that we only use the freshest products and that we comply with all methods of preparation and handling required by law, and we always act with the utmost care possible in order to offer products of superior quality.

If you find that a dish ordered from Jean Bouffe was not to your satisfaction, we will refund the dish in question without hesitation. To inform us of any dissatisfaction, please email us at info@jeanbouffe.com, by phone at 450-656-8195 or using the "Comments / Questions" hyperlink on our website. We will make the necessary arrangements to make sure you get a refund.

Does Jean Bouffe have a safe and secure data processing system?
Yes, our website will process your information in a secure manner. All data relating to payments by credit card are processed independently and safely by Moneris, one of the largest debit and credit transaction processing companies in North America. In no way is Jean Bouffe and its employees in contact with your credit card information, which makes our data processing system one of the safest.

For more information, please read our privacy policy with respect to the information contained on this website and information on customer profiles.

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